Last updated: 08 August 2026
1.About the organisation
These Sales and Terms & Conditions apply to purchases of tickets, gift cards, subscriptions, memberships and other products or services offered through our websites, ticketing systems and other sales channels.
Foreningen Rock' In House is the organiser of its own events and may also facilitate the sale of tickets for events held by external organisers. The event page and the ticket will always state who the responsible organiser is.
Where an event is held by an external organiser, that organiser is solely responsible for the event, its content, any changes, cancellations and other matters relating to the event. In such cases, our responsibility is limited to facilitating the ticket sale, unless otherwise required by mandatory law.
By making a purchase through our websites, ticketing system or other sales channels, you accept these Sales and Terms & Conditions. If you do not accept these terms, you should not complete the purchase.
Organisation details:
Organisation name: Foreningen Rock' In House
CVR number: 25879295
Address: Jens Holms Vej 5, 6000 Kolding, Denmark
Telephone: +45 79 79 66 66
Email: godsetnet@kolding.dk
These Sales and Terms & Conditions, together with your order confirmation and any event-specific terms, constitute the entire agreement between you and us.
These Sales and Terms & Conditions are supplemented by our:
If there is any inconsistency between these documents and specific terms applicable to a particular event, the event-specific terms shall prevail.
We reserve the right to update these Sales and Terms & Conditions from time to time. The version in force at any given time will be published on our website.
2. Definitions
In these Sales and Terms & Conditions, the following terms have the meanings set out below:
2.1 The Organisation
"We", "us", "our" or "the Organisation" refers to the legal entity specified in section 1, "About the organisation".
2.2 The Customer
"You", "your", "the customer" or "user" refers to any person who visits our website, creates a customer account, purchases or receives tickets, gift cards or other products and services covered by these Sales and Terms & Conditions.
2.3 The Website
"The Website" includes our official website and any associated ticketing pages, online shops, mobile versions, apps and other digital platforms through which our products and services are offered.
2.4 Customer Profile
A personal customer profile (customer account) providing access to purchases, administration of tickets, gift cards, order history, consents, newsletters and other digital functions.
2.5 Ticketing System
"Ticketing System" means the technical solution used for the sale, administration, payment and delivery of tickets, gift cards and related products.
2.6 Event
"Event" includes any concert, performance, festival, conference, rental event, guided tour or other activity for which tickets or reservations are offered through our sales channels.
2.7 Ticket
"Ticket" means valid proof of admission to a specific event, regardless of whether the ticket is provided digitally or in another approved format.
2.8 Gift Card
"Gift Card" means a voucher issued by us that can be used to purchase products or services in accordance with the applicable terms.
2.9 External Organiser
"External Organiser" means a company, association or other organisation responsible for holding an event for which we solely facilitate ticket sales or make the ticketing system available.
2.10 Third-Party Systems
"Third-Party Systems" include external systems and services supporting our operations, including ticketing systems, payment solutions, CRM systems, analytics tools, newsletter solutions, marketing platforms, identity solutions, cloud services and other technical suppliers.
2.11 Integration Platform
"Integration Platform" means a technical solution that collects, combines or exchanges data between our own systems and third-party systems for reporting, analysis, automation, system integration or improvement of our services.
2.12 Digital Services
"Digital Services" include all functions and services that we make available through our website, customer account, ticketing system, newsletters, mobile platforms and other digital solutions.
2.13 Sales and Terms & Conditions
"Sales and Terms & Conditions" means this document, including its appendices and the documents referred to herein, including the Privacy Policy, Cookie Policy and any event, membership or subscription terms.
3. Scope of the Sales and Terms & Conditions
These Sales and Terms & Conditions apply to all purchases, reservations and use of products and services offered by the Organisation through our website, ticketing system, customer account, ticket sales or other authorised sales channels.
These Sales and Terms & Conditions include, among other things:
These Sales and Terms & Conditions apply regardless of whether the purchase or reservation is made online, by telephone, in person or through an authorised partner, unless expressly stated otherwise.
By completing a purchase, creating a customer account or using our Digital Services, you confirm that you have read, understood and accepted these Sales and Terms & Conditions.
A purchase can be completed without consenting to marketing or receiving newsletters, unless such consent is a necessary requirement for a specific service that you have actively chosen.
These Sales and Terms & Conditions are supplemented by the following documents, which form part of the overall contractual basis:
If there is any inconsistency between these Sales and Terms & Conditions and specific terms for a particular product, event or service, the specific terms shall prevail in relation to that matter.
If any provision of these Sales and Terms & Conditions is wholly or partly invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions, which shall continue to apply.
If any provision of these Sales and Terms & Conditions conflicts with mandatory Danish or EU law, the relevant law shall prevail to the extent necessary, while the remaining provisions shall continue to apply.
4. Customer Profile (Customer Account) and Digital Services
To use certain products and services, you may choose to log in or create a Customer Profile (customer account). A Customer Profile provides access to various digital functions and allows you to manage your purchases and information in one place.
You may also complete a purchase as a guest without logging in or creating a Customer Profile.
When purchasing as a guest, you must still provide the information necessary to enter into and fulfil the purchase agreement, deliver your tickets and comply with applicable law. This will generally include:
A Customer Profile may, among other things, allow you to:
Practical communications concerning your purchases, tickets, events, changes, cancellations, safety matters or other important information may be sent to the email address or telephone number provided in connection with your purchase or Customer Profile. Such communications are a necessary part of the service you have chosen to use and are sent independently of any consent to marketing or newsletters.
The rules governing the creation, use, administration and closure of Customer Profiles are set out in section
5. Creation, Security and Administration of Customer Profiles
A Customer Profile may be created in connection with a purchase or directly through our website.
When creating a Customer Profile, you must provide accurate, complete and up-to-date information. You are responsible for keeping your information updated if it changes.
You are responsible for protecting your login details and any authentication methods. If you suspect that an unauthorised person has gained access to your Customer Profile, you should change your login details or otherwise secure access to the Customer Profile as soon as possible.
You are responsible for activities carried out through your Customer Profile unless the misuse is due to circumstances beyond your control.
Through your Customer Profile, you may, among other things:
You may at any time request that your Customer Profile be closed or deleted. Closing or deleting your Customer Profile does not affect completed purchases, valid tickets or our obligation to retain information where required by applicable law or our Privacy Policy.
If a Customer Profile is used in breach of these Sales and Terms & Conditions or applicable law, or where necessary for security reasons, we may temporarily restrict access to the Customer Profile. Where possible and reasonable, we will inform you of the reason.
6. Ticket Purchases and Orders
Tickets, gift cards and other products may be purchased through our website, ticketing system or other authorised sales channels.
When placing an order, you select the tickets or products you wish to purchase and complete the purchase by following the instructions provided during the ordering process.
Before completing your purchase, you will have the opportunity to review your selections, including the event, date, time, number of tickets, any allocated seats, price and the contact details you have entered. You are responsible for ensuring that this information is correct before completing the purchase.
When you complete the purchase, you make a binding offer to purchase the selected tickets or products.
The purchase agreement is concluded only when payment has been completed and we have sent an order confirmation to the email address you provided.
The order confirmation is your documentation that the purchase has been completed. If you do not receive an order confirmation shortly after your purchase, we recommend that you first check your spam or junk mail folder and then contact us if you still have not received it.
We recommend that you retain the order confirmation until the event has taken place or the purchase has otherwise been completed.
7. Prices and Payment
All prices are stated in Danish kroner (DKK), unless otherwise indicated, and include VAT where required by applicable law.
The total price of your purchase, including any fees, will be clearly displayed before you complete the purchase.
Payment may be made using the payment methods offered at any given time through the ticketing system or our website.
Payment is processed through a secure payment solution. We do not process your payment card details unless this is necessary as part of processing the payment. Payment information is processed by our authorised payment providers in accordance with applicable law and applicable security standards.
If payment cannot be processed or authorised, the purchase will not be completed and no purchase agreement will be concluded.
We may change prices for events, products and services from time to time. Price changes do not affect purchases that have already been completed and confirmed by an order confirmation.
Any discounts, campaigns, promotional codes or gift cards may only be used in accordance with the terms applicable to the relevant scheme and may not be combined with other offers unless expressly stated.
8. Delivery of Tickets and Order Confirmation
Once your purchase has been completed, we will send an order confirmation to the email address you provided in connection with the purchase. The order confirmation confirms that your purchase has been completed.
Tickets are generally delivered digitally and made available through the delivery method specified during the purchase process. This may, for example, be by email, through your Customer Profile or through other digital solutions made available by us.
You are responsible for ensuring that the email address and other contact information you provide are correct.
If you do not receive your order confirmation or tickets shortly after completing your purchase, we recommend that you first check your spam or junk mail folder. If you still have not received them, please contact us as soon as possible.
You may log in to your Customer Profile at any time to view your current tickets if the purchase was made through a Customer Profile and this function is supported by our ticketing system.
A ticket is only valid if it can be verified at the entrance to the event. A ticket must not be copied, altered or used in breach of these Sales and Terms & Conditions or applicable law.
If a ticket is damaged, lost or cannot be accessed, we will, where possible, assist in making the ticket available again, provided that we can identify the completed purchase.
We may change the ticket format, delivery method and digital solutions used for the delivery and administration of tickets where this is due to technological developments, security considerations or changes to the systems we use. Such changes do not affect the validity of tickets already issued.
9. Personal Data in Connection with Ticket Purchases
In order to complete a purchase and deliver the products or services you have ordered, we need to process certain personal data.
The personal data we collect in connection with a ticket purchase is used, among other things, to:
We only process personal data that is necessary for the specific purpose.
If you choose to create a Customer Profile, your information may also be used to administer your Customer Profile and the functions you choose to use.
Further information about our processing of personal data, including the data we process, the legal basis for processing, retention periods, your rights and information about processors and third parties, is set out in our Privacy Policy.
10. Use of Third-Party Systems and Integrated Services
In order to provide our products and services, we use various Third-Party Systems and integrated services that support, among other things:
These systems and services are provided by external partners and form an integrated part of our digital solutions.
Third-Party Systems and integrated services are used in order to deliver, administer, maintain and improve our products and services.
Where Third-Party Systems process personal data on our behalf, this is done in accordance with applicable data protection legislation and on the basis of the necessary agreements with the relevant providers.
Further information about our processing of personal data, including our use of data processors and other recipients of personal data, is set out in our Privacy Policy.
11. Consents in Connection with Ticket Purchases
When purchasing tickets, you must accept these Sales and Terms & Conditions in order to complete the purchase. Acceptance is a prerequisite for entering into the purchase agreement and does not constitute consent under data protection legislation.
In connection with a ticket purchase, you may voluntarily choose to subscribe to a newsletter from Godset or an organiser where this option is offered. It will be clearly stated which newsletter you are subscribing to.
Consent to receive a newsletter is voluntary and is not a condition for purchasing tickets or using our other products and services.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
Information about the processing of personal data in connection with the relevant newsletter is provided in the Privacy Policy of the relevant data controller.
12. Godset's Newsletter
If, in connection with a ticket purchase, you choose to subscribe to Godset's newsletter, Kolding Municipality is the data controller for the processing of your personal data in connection with the newsletter.
Information about the processing of your personal data in connection with Godset's newsletter, including how you can withdraw your consent, is provided in Godset's Privacy Policy.
13. Right of Withdrawal
Tickets for concerts, performances, festivals and other leisure activities held on a specific date or during a specific period are generally not subject to the statutory right of withdrawal.
This follows from the applicable Danish consumer contract legislation.
Once a purchase has been completed, tickets therefore generally cannot be cancelled, exchanged or refunded unless otherwise required by applicable law or these Sales and Terms & Conditions.
If we offer products or services that are subject to a statutory right of withdrawal, this will be stated during the purchase process or in the specific terms applicable to the relevant product or service.
14. Cancellation, Changes and Rescheduling of Events
We endeavour to hold all events as planned. However, circumstances may arise that make it necessary to cancel, reschedule or change an event.
An event may, among other things, be changed or rescheduled due to circumstances relating to artists, production, safety, requirements imposed by public authorities or other circumstances that we could not reasonably prevent or foresee.
Minor changes, including changes to schedules, support acts, performers, venue or other matters that do not materially alter the nature of the event, generally do not entitle you to a refund.
If an event is cancelled or rescheduled, we will inform affected ticket holders as soon as possible using the contact details registered in connection with the purchase or by other appropriate means.
Any rights to a refund, exchange or other remedies in the event of cancellation or rescheduling are set out in section 15.
15. Refunds and Complaints
If an event is cancelled, rescheduled or changed, any entitlement to a refund will be handled in accordance with applicable law and these Sales and Terms & Conditions.
If you believe that an error has occurred in connection with your purchase or the delivery of your tickets, please contact us as soon as possible so that we can investigate the matter and find a solution.
Complaints concerning ticket purchases or other products or services should be made within a reasonable period after you discovered or ought to have discovered the issue.
Any refund will generally be made to the payment method used for the purchase unless otherwise required by applicable law or agreed between the parties.
Refunds generally include only the ticket price and any fees that must be refunded under applicable law. Other expenses, including transport, accommodation, food and beverages or other consequential expenses, will not be refunded unless required by mandatory law.
16. Transfer and Resale of Tickets
Tickets may generally be transferred to another person unless otherwise stated at the time of purchase or in the specific terms applicable to the relevant event.
Where tickets are resold or transferred privately, this takes place at the parties' own risk and expense. We are not a party to such transactions and accept no responsibility for agreements, payments or disputes between the buyer and seller.
We cannot assist in verifying or guaranteeing the origin or authenticity of tickets purchased from third parties.
Tickets that have been copied, altered, misused or obtained unlawfully may be refused at the entrance or invalidated where permitted by applicable law or the specific terms applicable to the event.
17. Admission and Conduct Rules
Admission to an event requires a valid ticket or other valid proof of admission unless otherwise stated.
Tickets will be checked at the entrance, and attendees must be able to present a valid ticket or other relevant documentation upon request.
For safety reasons and to ensure the proper running of the event, attendees must follow instructions from venue staff and any security personnel.
We may refuse admission to or remove persons where this is necessary for reasons of safety, applicable law, requirements imposed by public authorities or the proper running of the event. This may include situations where, in the assessment of our staff, a person is intoxicated to such an extent that they may pose a risk to themselves, other guests or the operation of the event, or otherwise behaves in a manner that causes insecurity or materially disrupts the event.
Where a person is removed for breaching applicable conduct rules or instructions from staff, no refund will generally be provided.
Specific admission or conduct rules may apply to individual events. Where relevant, such rules will be communicated during ticket sales, on our website or at the event.
18. Force Majeure
We shall not be liable for failure to fulfil our obligations or for delays where this is due to circumstances beyond our reasonable control that we could not reasonably have foreseen or overcome (force majeure).
Force majeure may include natural disasters, extreme weather events, fire, epidemics or pandemics, war, terrorism, strikes, orders imposed by public authorities, major technical failures or other comparable extraordinary circumstances.
In the event of force majeure, we may postpone, change or cancel an event or temporarily suspend performance of our obligations until circumstances again make it possible to hold the event or provide the relevant service.
Nothing in these Sales and Terms & Conditions limits any rights arising under mandatory applicable law.
19. Limitation of Liability
We are liable in accordance with applicable law.
We are not liable for indirect losses or consequential damages, including business interruption, loss of revenue, loss of data, loss of profit or other consequential financial losses, unless otherwise required by mandatory applicable law.
We are also not liable for loss or damage caused by circumstances beyond our control or attributable to a third party unless otherwise required by applicable law.
Our liability does not extend to personal belongings brought to or left at the venue unless the loss or damage is caused by circumstances for which we are liable under applicable law.
Nothing in these Sales and Terms & Conditions limits your liability or our liability to the extent that such limitation is not permitted under mandatory applicable law.
20. Changes to Digital Services and Systems
We continuously develop our Digital Services to improve functionality, security, usability and operation.
We may therefore change, replace or update the Digital Services, systems and technical solutions used in connection with ticket sales, payments, ticket delivery, Customer Profiles and other digital functions.
Such changes do not affect the validity of purchases already completed or the rights you have under applicable law.
If a change materially affects your use of our Digital Services, we will, where relevant, provide information about the change via our website or by other appropriate means.
21. Changes to the Sales and Terms & Conditions
We may amend these Sales and Terms & Conditions from time to time where necessary as a result of changes in legislation, our products, services or other business circumstances.
The version in force at any given time will be available on our website and will state the date on which it was last updated.
Changes will generally apply only to purchases made after the changes take effect unless otherwise required by mandatory applicable law.
22. Governing Law and Jurisdiction
These Sales and Terms & Conditions are governed by Danish law.
Any disputes arising out of or in connection with these Sales and Terms & Conditions or purchases made from us shall be determined by the Danish courts in accordance with applicable law.
Nothing in these Sales and Terms & Conditions limits any rights afforded to consumers under mandatory applicable law.
23. Contact
If you have any questions concerning your purchase, an event or these Sales and Terms & Conditions, you are welcome to contact the organiser or Godset by email at godsetnet@kolding.dk.